Privacy Policy - Harker

Last Updated and Effective Date: 28th May 2025

1. Introduction

This Privacy Policy describes how Ourfires Ltd ("we," "us," or "our") collects, uses, and protects your information when you use our Harker application and website (collectively, the "Service"). Harker is a voice-to-text transcription widget that processes your voice locally on your device.

Contact Information:

  • Company: Ourfires Ltd
  • Location: London, United Kingdom
  • Email: support@getharker.com

2. Information We Collect

2.1 Information You Provide

  • Email Address (Optional): You may voluntarily provide your email address to receive product updates and communications about Harker.

2.2 Automatically Collected Information

We use PostHog analytics to collect:

  • Technical Data: Device information, operating system, browser type, and version
  • Usage Data: How you interact with our application and website (anonymized)
  • Error Logs: Technical information when errors occur to help us improve the Service

2.3 Payment Information

When you purchase Harker, payment processing is handled entirely by Stripe. We do not store or have access to your payment card details. We only receive your email address from Stripe after a successful purchase.

2.4 Voice Data - Important Privacy Protection

Your voice recordings never leave your device. Harker processes all voice-to-text transcription locally on your computer. We do not collect, store, transmit, or have access to any voice recordings or transcribed text.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Product Updates: To send you notifications about Harker updates and new features (if you provided your email)
  • Service Improvement: To analyze usage patterns and fix technical issues
  • Error Resolution: To identify and resolve bugs and technical problems
  • Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

  • PostHog: Analytics data is processed by PostHog and stored on their European servers. PostHog is GDPR-compliant and provides data anonymization. Learn more at posthog.com/privacy
  • Stripe: Payment processing is handled by Stripe. We only receive your email address after purchase. Review Stripe's privacy policy at stripe.com/privacy

4.2 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, safety, or the safety of others.

5. Data Storage and Security

  • Location: Analytics data is stored on PostHog's European servers
  • Security: We implement appropriate technical and organizational measures to protect your information
  • Local Processing: All voice processing happens locally on your device and is never transmitted

6. Your Rights and Choices

6.1 GDPR Rights (EU Users)

If you are in the European Union, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing

6.2 CCPA Rights (California Users)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how we use it
  • Request deletion of your personal information
  • Opt out of the sale of personal information (note: we do not sell personal information)

6.3 How to Exercise Your Rights

  • Email Deletion: Contact us to remove your email from our communications
  • Data Requests: Email us at support@getharker.com for any privacy-related requests
  • Analytics Opt-Out: We are implementing an opt-out feature for analytics - will be available soon

7. Children's Privacy

Harker is suitable for all ages. We do not knowingly collect personal information from children under 13 without parental consent. If we discover we have collected information from a child under 13, we will delete it promptly. Parents or guardians may contact us to request deletion of their child's information.

8. International Data Transfers

Since we use PostHog's European servers and you may use Harker from various countries, your data may be transferred internationally. All transfers comply with applicable data protection laws, including GDPR.

9. Data Retention

  • Email Addresses: Retained until you request deletion or unsubscribe
  • Analytics Data: Retained according to PostHog's data retention policies
  • Voice Data: Never stored - processed locally and immediately discarded

10. No User Accounts Required

Harker does not require user account creation. You can download and use the application without providing any personal information beyond what's automatically collected for analytics purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification (if you provided your email address)
  • Including a notification in the Harker application

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: support@getharker.com
  • Company: Ourfires Ltd
  • Address: London, United Kingdom

13. Effective Date

This Privacy Policy is effective as of 28th May 2025 and will remain in effect except with respect to changes in its provisions in the future, which will be in effect immediately after being posted on this page.